Is there a Help line?
Yes, the service levels are set out in the License Agreements.
Features
Category Archives: FAQ
Is there a User Manual?
Yes, this is available via the WEB site and as a set of Help files within the application.
What training is provided?
whitesky studio can provide training courses tailored to a Customer’s needs.
How do I get my data back if I terminate the subscription?
Data can be exported to MS Excel.
Is there an escrow agreement for the code that makes up the whitesky studio product?
Yes.
Who owns the Intellectual Property Rights (IPR) of the application?
White Sky Software Ltd owns the IPR of the product known as whitesky studio. The IPR of the configuration is owned by the Customer.
What happens if a customer uses less storage than they are allocated?
If a Customer’s storage falls below a block threshold that block will not be billed at the end of the billing month.
What happens if a Customer uses more storage than they are allocated?
Storage is invoiced in blocks of 500Mb data with 5Gb file storage. If either of these limits are exceeded a further block is added and billed at the end of the month.
What happens if a Customer wants to remove Users?
A Customer can request to remove User Licenses; the User License monthly subscription reflects the number of licenses at the end of the billing month.
What happens if a Customer wants to add more Users?
A Customer can request more User Licenses; the User License monthly subscription reflects the number of licenses at the end of the billing month.
